Privacy policy
Last updated: 28 September 2026.
This is a translation. If it differs from the Norwegian version, the Norwegian version applies. Read the Norwegian version
What we store
- Your email address and name (if you give it), for logging in and contacting you.
- The information you enter in your complaint case — answers to questions, recipient details, and generated complaint letters.
- Files you upload as evidence (screenshots, receipts, contracts, photos).
- Payment information linked to purchases — handled by Stripe; we don't store card details ourselves.
Why we store it
Only to provide the service: structuring your complaint letter, showing you your case over time, and handling payment for unlocking cases.
Where it's stored
Data is stored with Supabase (database, authentication, file storage). Payments are handled by Stripe.
To write draft letters, the information you give about your case is sent to Groq, which provides the AI model we use and processes it on our behalf. Groq is an American company, so the information is processed in the USA.
Your rights
- Access and data portability: you can download all your data through "Download my data" in the menu when you're logged in.
- Deletion: you can delete a single case from the case page. Contact us to delete your whole account.
- Correction: you can edit your answers and your complaint letter at any time while the case is open.
Contact
Questions about privacy? Contact us at info@klago.no.